AVP, Senior Metrics and Reporting Compliance Analyst - ICRM Data Office (Hybrid)

 The ICRM Data Office within the Independent Compliance Risk Management function (ICRM) oversees the end-to-end data “ecosystem” including data governance, architecture, standards, controls, metrics, data concerns  (Data Concerns Remediation Management (DCRM)), reporting and improving data risk management mitigation. Objectives include improving data governance and management; defining and maintaining the data architecture and standards; increasing business and functional engagement; improving data comprehensiveness, data quality and coverage; reducing the inventory of data issues; and accelerating data access and validation for new projects.

The team partners with subject matter experts in Compliance, Compliance Technology, the Enterprise Chief Data Office and other business and functions team  in order to drive strategy and to ensure compliance adherence to regulatory or data policy standards, improve data quality, improve data controls and process and reduce open data concerns. 

The  role scope includes remediating data issues;, showing progress and adherence to the Citi Data Governance Policy and its principles as amended from time to time; adding content, metrics, reporting, and progress reporting to various forums and councils; documenting and improving  operational processes, including approval and escalation plans, data risk and controls adoption and implementation, including updating  Manager’s Control Assessment (MCA) process, enhancing reporting, developing, and reporting on team or output metrics.

Job Purpose:

 The purpose of this role is to ensure the ICRM data office, and ICRM complies with the Citi Data Governance Policy (CDGP) principles as it relates to metrics and KPIs to demonstrate compliance across ICRM.

The candidate will use their subject matter expertise in banking, data analytics, and compliance to develop the required metrics, reporting & KPIs, in  driving remedial actions across ICRM and internally. They will also take the lead on a role in managing, developing, formalizing, and reporting internal scorecards and scorecards across initiatives for the ICRM data office.

The candidate will collaborate with a  number of teams responsible for leading, managing and tracking progress, while liaising with ICRM data office colleagues for subject matter expertise on their existing controls and measurement.

Responsibilities:

• Design and development reporting/metrics including dashboards, data visualization, charts, graphs, data migration, ad-hoc reporting, and data validation. Continuously improve processes and strategies by exploring and evaluating new data sources, tools, and capabilities.
• Identify data patterns and trends;  provide insights to enhance business decision making capability, in process improvement and performance within internal teams and across ICRM. Communicate clearly and escalate effectively to business partners and senior leaders of all findings.
• Work with ICRM constituents to design and implement operational metrics and risk and control reviews to ensure all stakeholders have end to end transparency.
• Produce metrics to senior management highlighting key issues and remediation status.
• Conduct analysis of current versus future state gaps, identifying root causes, determining the appropriate solution and how success should be measured.
• Work closely with internal and external partners in building, implementing, tracking, and improving metrics/reporting and data governance.
• Assist with providing training and support to internal ICRM CDO staff and ICRM constituents.
• Monitor and communicate progress of training effectiveness through metrics.
• Assist with status communications on transformation deliverables
• Manage and oversee content and distribution of communication strategy.
• Contribute to ensuring that the independent controls and the control environment over reporting is robust and aligned to the Regional guidelines and Global policies. This includes Tracking of corrective actions for MCA process and external audits.
• Performs other job duties and functions as assigned.

Qualifications:

• Overall minimum 5+ years of experience preferably in Banking and Financial Services Industry
• Expertise in data query, data analytics, and data visualization
• Advanced experience using MS Excel and its data integration tools
• Experience using various Business Intelligence tools (Power BI, Tableau, and MicroStrategy)
• Expert knowledge of key reporting and analytics capabilities and tools like Tableau, etc.
• Prior experience in defining KPIs and associate measurements in a large financial institution.
• Strong interpersonal skills, with evidence of working in collaboration across large organizations, including a proactive and 'no surprises' approach in communicating issues/requests
• Strong communications (written, verbal and interpersonal) skills, including tact, diplomacy, and ability to engage/influence at the senior management level
• Integrity, maturity, dependability, and a positive professional attitude
• Excellent leadership and project management skills with a proven track record in driving positive and sustained change
• Demonstrated ability to think strategically, analytically, and creatively problem solve as well as multi-task effectively and efficiently

Education:

• Bachelors (4 Year University) Degree or equivalent experience in related field required
• Masters (MS, MBA, etc) Degree preferred

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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